'
You are using an outdated browser. Please upgrade your browser or activate Google Chrome Frame to improve your experience.

 

  • Cart: 0 items

Cancellation

Cancellation Policy

Cancellation
You can only cancel your order when the order is still in a processing status. Only a cancellation request made by the means of email to sales@budget-smartphones.co.uk  will be acknowledged. We do not acknowledge any cancellation requests by other means, i.e. Phone Call.

In any event that the goods are packed or dispatched, you may still cancel the order due to change of mind/circumstances; however, an administration fee of £15.00 GBP and a return shipping fee will be liable to you and be deducted from your refund. Upon receiving the goods, you may still cancel the order in accordance with our 30-day return policy.

Duplicated order
In any event that you find yourself having placed duplicated orders by mistake or due to system/network malfunction, please inform us before the order(s) is/are dispatched and we will cancel the duplicated order for you as per your request.

Fraudulent Order
We have procedures in place to detect any sign of testing or fraudulent orders. All alleged fraudulent orders will be subject to immediate cancellation whereas the respective user/visitor will be banned from our website unconditionally.

Security Check
As part of our effort to protect the interests of both buyer and seller, we may require you to provide further information or documentation to confirm the validity of your order. In any event that the aforementioned procedure is not completed within 5 working days after you placed the order, your order will be automatically cancelled.

Return Policy

30 Days Return Policy
You can exercise the right to return an order at your cost and opt for refund within 30 after day of receipt of the goods provided that such request is submitted to us by email within the aforementioned period. We will acknowledge receipt of your request and advise you the proper procedure of returning the goods to us. Your order(s) is/are eligible to a refund less an administration fee of £15.00 GBP subject to the conditions below:

1. Goods are purchased from our website. (www.budget-smartphones.co.uk)

2. A request for refund notification is submitted and received by us within 30 days upon receipt of the goods ordered.

3. Goods to be returned with a copy of your receipt/invoice.

4. Goods are returned with a copy of the return authorisation number and form (along with the receipt/invoice)

5. Goods are in brand new and undamaged condition* (with all original packaging including all accessories and other material(s)).

6. Goods must be returned to our specified address within 7 days after we acknowledge your request.

Customers who Return items under the terms above are responsible for all costs of return until received by Budget Smartphones. (We strongly recommend you use a signed for service)
*Kindly note any headphones and earphones and personal items would not be covered under this return policy due to hygiene issue. *
*Kindly note for any Apple LTE version products that has been activated due to quality checking or exporting requirements, the item would not be eligible for return for a replacement under our 30 Days Return Policy as the item is brand new and original.
Return of Faulty Item(s)
You may return the goods to us if it is deemed to be faulty due to a manufacturer fault, provided that the request is made within 30 days upon you receiving of the goods. We will acknowledge receipt of your request and advise you the proper procedure of returning the goods to us. You may opt for a full refund or replacement subject to below condition(s):

1. Goods are purchased from our website (www.budget-smartphones.co.uk)

2. A request for return notification is submitted by emailed and received by us within 30 days upon you receiving of the goods.

3. Goods are returned with a copy of your receipt/invoice.

4. Goods are in brand new condition (with all original packaging including all accessories and other material(s)).

5. Goods must be returned to our specified address within 7 days after we acknowledge your request.

6. Goods returned are confirmed to be faulty after our inspection.

After we acknowledge and confirm your return request, you should arrange shipping of the goods from the delivery address of your order (unless otherwise specified) and have them returned to us. Customers who Return items under the terms above are responsible for all costs of return until received by Budget Smartphones. You will be refunded your shipping cost if after inspection item is found to be faulty, however if it is found to be in the correct working order it shall be returned and return fee will be forwarded to the customer, which is to be paid in full before your item is returned . (We strongly recommend you use a signed for service) 

Return of Wrong or DOA Item
If you find yourself having received wrong or Dead on Arrival (DOA) goods, you must notify us within 7 days of receiving the goods. We will acknowledge receipt of your request and advise you the proper procedure of returning the goods to us. You may opt for a full refund or replacement subject to below condition(s):

1. Goods are not working straight out of the box. (DOA)

2. Goods are not what you have ordered. (Wrong goods)

3. For wrong goods received, the goods must be returned to us in unopened and unused condition with full and complete packaging including accessories and other material(s).

4. For DOA goods, the goods must be returned to us in original and undamaged condition with full and complete packaging including accessories and other material(s).

5. Goods must be returned to our specified address within 14 days after we acknowledge your request.

6. Goods returned are confirmed to be wrong or DOA after our inspection.

After we acknowledge and confirm your return request, you should arrange shipping of the goods from the delivery address of your order (unless otherwise specified) and have them returned to us. Customers who Return items under the terms above will be refunded the costs of return,

The freight charge will be deducted from your refund if the return does not meet the condition(s) specified in condition No 6 stated above. 
 
Further Notes

1. You must take all reasonable care of the goods and return them in its original and undamaged condition.

2. Unless specified in the above Terms and Conditions, you agree to bear the cost(s) of returning the goods to our specified address. If you choose to have your order refunded we will refund you the total amount paid less postage, within 72 hours of receipt. This does not affect your statutory rights.

3. We are not responsible for any physical loss or damage of the goods during return transit.

4. Consumables, perishables or goods that are affected by hygiene are not eligible for return.

5. Due to the complexity of liquid crystal displays on handheld devices, dead or bright pixels may sometimes occur. If the following occurs within DOA period (7 days), then you can ask to replace the LCD - 5 or more dead/bright pixels anywhere on the liquid crystal display.

6. We reserve the rights not to accept a return if they do not satisfy the conditions stated in the return policy.

7. Any network related issue (e.g. SIM Card, availability, coverage, service, range etc.) of mobile phones and tablets will not be covered by our Faulty or DOA Return Policy.

8. Any issues caused by the firmware or software, modification to operating system, rooted or jailbroken to the phones or tablets will not be covered by our Faulty or DOA Return Policy.

9. No restocking fee will be applied to return which meets the above stated conditions. However, we reserve the right to deduct a restocking fee from your refund if the return does not meet any condition(s) stated above in the policy.

  Order amountRestocking Fee
  Below £300.00£20
  £300.00 or above10% of order amount (up to £300)


10. Any gift must also be returned. We reserve the right to deduct the amount of any missing free gifts or a restock fee up to GBP50 from your refund.