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Most items listed on the website are in stock. When items are in stock, we will dispatch your order within 24-72 working hours in our working days. In the event that we need to contact you or obtain further information from you to verify your order, we will notify you within 1 working day after you have placed the order. Under unforeseen circumstance that items are not in stock, your order will not be able to dispatch in 24-72 working hours, please allow us 2 to 4 working days extra for re-stocking of the item(s) of your order. If your order cannot be dispatched within 5 - 7 working days, we will inform you by email with an explanation and estimated dispatch date.

Shipping Cost & Delivery Time

Budget Smartphones offers FREE ECONOMY UK MAINLAND SHIPPING within the entire United Kingdom Mainland on your order. With our Free Economy Shipping service, orders are normally delivered within 8 to 10 working days.

Please note that the above delivery times are just estimated quotes by the courier companies, hence we cannot be liable or held responsible for any delays after dispatch. Delays do happen occasionally as there are many uncontrollable factors in the process of shipment.

Rest assured that Budget Smartphones will do our utmost to limit any difficulties that may arise.

Order shipping to remote areas may be subject to an additional shipping cost, as per the requirements of the courier. Please request a shipping cost before making a purchase

*Delivery time frame are approximate only. In any event of unforeseeable, extraordinary circumstances such as weather, strikes, transportation and may cause a delay in delivery time and Budget Smartphones shall not be liable for such delay in delivery or any losses.

Shipping Location

We currently offer a FREE ECONOMY UK MAINLAND SHIPPING service to the entire United Kingdom Mainland, including England, Scotland, Wales, Northern Ireland. Orders within the EU will incur a charge that shall be added at checkout, if your location is not shown please send an email to sales@budget-smartphones.co.uk requesting a shipping price.

Liability of Courier

For orders shipped with the (Free Economy Mainland UK Shipping), courier companies only cover physical loss or damage of goods during transit* subject to the maximum liability specified in the terms and conditions of their service. Such liability will cease once the goods are delivered to the designated destination. Budget Smartphones cannot be responsible for the liability or any dispute arisen with regards to the delivery of goods. Nevertheless, we will do our upmost to assist you in any event that you need to contact the courier to resolve a matter. 

If you are in receipt of a damaged or tampered parcel, you must notify us within 24 hours of receipt. After this time, we will deem you to have received the parcel in good working condition and therefore we regret that all claims will not be proceeded thereof.


For orders shipped with Economy Shipping, Budget Smartphones will cover in full, any physical loss or damage of the goods during transit up to the product value. You may opt for another shipment of the same goods as a replacement or a refund of product value. 

The conditions below are required when claiming a full product value refund or replacement if you suspect your parcel(s) is/are lost:

1. You open the claim with us within 2 calendar days of delivery.

2. Satisfactory investigation proof or courier confirmation of physical loss or damage of the goods obtained from courier or any other related parties 

*Cases reported to us after 2 calendar days will not be accepted

After 48 hours of receipt, we will deem you to have received the parcel in good working condition and therefore we regret that all claims will not be proceeded thereof.

PO Box & Special Address Restrictions

Currently we do not offer shipping to PO Box, Parcel Lockers, Hotel/Motel (unless you are an employee) or freight forwarding address.