'
You are using an outdated browser. Please upgrade your browser or activate Google Chrome Frame to improve your experience.

 

  • Cart: 0 items

WARRANTY POLICY

Up to 24-month Standard Warranty

Budget Smartphones offers up to 24 months’ warranty (where shown) on some products¹, providing customers with the confidence and peace-of-mind when shopping on our website.

¹For Smartphones, Tablet PCs, Smartwatch, Fitness Watches, RC Toys, Audio items, Games Console, Car Camcorder, Memory cards, we only offer the standard 12-month warranty.

¹For RC toy battery, we only offer the standard 3-month warranty

¹For, mobile and tablet accessories, computer accessories, games, gaming controller, audio cable, card reader, we only offer the standard 1 month warranty.

The warranty period starts from the invoice date, and hence includes the shipping and return shipping time as well as the repair duration. The duration for such inspection and repair of a product can take up to four weeks.

Products with manufacturer’s warranty will be shown on the products details page.

For more details, please refer to the following terms and conditions of our warranty policy.

Terms and Conditions

The Warranty

Upon receiving and accepting your payment, we will provide you with cover for your purchase(s) as stated in this warranty.

The Budget Smartphones Warranty, once paid for, warrants the product to operate according to manufacturer's specifications for the period as stated above from the date of invoice.

Please note that most of our products are imported and may not come with manufacturer's warranty but instead we will cover the warranty through our own company.

What is Covered

1. 24 months’ parts and labour costs for the repair of a manufacture defect or fault in production, which lead to product malfunctioning.

2. 24 months’ parts and labour costs for the repair of a fault in the material of the product, which lead to product malfunctioning.

3. 1 month parts and labour costs for the repair of a fault in the material of Rechargeable Batteries

General Terms

All warranty requests must be made email sales@budget-smartphones.co.uk and ask for a RMA Number.

It is in your best interest to make a note of your product's item number and this should be quoted in any communication with Budget Smartphones

If the product is returned to Budget Smartphones we will endeavor to ensure the safety of your product(s) while it is in our possession. However, whilst every effort will be made to return your product (and any film, tape, or other recordable media or accessory), Budget Smartphone cannot accept any liability, nor pay any compensation for the loss of an item. You should retain any accessories not required for the repair. 

Budget Smartphones warrants this product (excluding accessories, software, consumables such as, but not limited to, toner, ink sheets, paper and other consumables as defined by us) to be in good working order during the period of warranty.

The warranty is subject to proof of purchase; therefore, you should retain your payment receipt (PayPal receipt is valid for this purpose). 

We may choose to replace your product if the cost of repair is not economical. In the case of the product no longer being available, we may choose to replace it with a similar product of the same or greater value. These values are determined by what the values are at the time of replacement.

For non-repairable products (excluding misused non-repairable products) that are purchased within 12 months, Budget Smartphones may choose to compensate you by a certain percentage of value of the unit price, with the consideration on time of use (12 months at maximum). The percentage value is fixed at 8% each month. For example, if the unit price of your non-repairable products is GBP 1000, and you have used it for 2 months, the compensation will be GBP 846.40. However, such compensation will be issued in the form of Budget Smartphones online store credit only.

You must obtain an authorisation for repair from us first. The choice of repair is subject to Budget Smartphones authorisation, and we may choose to specify a particular service centre. 

You must inform the service centre in writing if you change your address while your product is being repaired. 

You will be responsible for the cost of having the product returned (15GBP - 30GBP) to you if the fault of the product is not covered by this warranty.

You will be responsible for the cost of having the faulty item returned to us for warranty service

You will be responsible for the cost of inspections and diagnostic if the fault of the product is not covered by this warranty.

You will be responsible for the cost of repair if the fault of the product is not covered by this warranty.

Budget Smartphones only obligation under this warranty is the provision of the service as set out above.

You should take all reasonable precautions to safeguard your assets and property (including all software and data) and to minimise potential loss or disruption, including, where appropriate, making full backups of all your software and data and implementing virus checking controls.

The warranty is not transferable to a third party.

Specific Exclusions

1. Consumable products such as batteries, films are not covered by the warranty. (Except RC toy battery are covered by a 3 months’ warranty). 2. Products that are not electronic items or do not consume electricity (Screen Covers, Earphones, Tablet Bags, and audio accessories etc.) are not covered (Except audio cables which have a 1 month warranty). 3. Any repaired cost of carrier related issue (e.g. SIM Card, availability, coverage, service, range etc.) of mobile phones and tablets will not be covered by Budget Smartphones. 4. Any issues caused by the firmware or software, modification to operating system, rooted or jailbroken to the phones or tablets will not be covered by Budget Smartphones Warranty Policy. 5. Personal items are not covered by the warranty. 6. Any gadgets accessories are not covered by the warranty. 7. Any in box accessories are not covered by the warranty.

General Exclusions (what's NOT covered)

Wear and tear

Damage caused by impact, shock, fall, sand, dust, dirt, dampness, leaking batteries, fire, theft, attempted theft, vandalism, acts of war or terrorism, corrosion, water contamination or ingress, frost, flooding, winds, earthquakes, lightning or other adverse weather conditions

Any accidental or malicious damage

Any damage due to exposure to moisture, dampness or extreme thermal environment conditions

Improper usage, storage or handling of the product 

Any damage due to operating with incorrect or irregular voltage supply

Any breach of the terms and conditions of this warranty or the contract terms 

Failure to follow our written instructions for the product, or those of the manufacturer’s

Damage or defect due to willful neglect or negligence by anyone other than us

Loss of quality, degradation of performance or actual damage that results from the use of spare parts or other replaceable items (such as consumables) that are neither made nor recommended by the manufacturer

Modification to the product and/or software, by someone other than our representatives 

The product serial has been removed or made illegible

Connection of other fittings, accessories, equipment or software to the product which were not approved by us

External causes out of our control which may include accidents, fire disasters or burglaries 

Repair or cleaning by unauthorized personnel

Any malfunctions or specific requirements of any other item of hardware or software which you added to the product that was not included in the contract 

Correction of errors for any non-Budget Smartphones or original manufacturer proprietary software 

Loss or damage of data 

Attaching the product to a network not approved by us, or if you have made changes to your operating or network system

Not installing any error correction that is issued for the software

Use of which is not designed

Damaged Display on Screen (LCD) due to improper usage

Non-Manufacturer defect on Lenses

Liquid damage

Damage due to improper packing during shipment to service center or service agent

Special Note regarding Waterproof Cases

These are covered by Budget Smartphones warranty for 6 months only. Damage caused by improper use, impact, exceeding recommended depths would void the Warranty. Budget Smartphones will not be liable for any damage to any other items used in conjunction with the product.  Budget Smartphones will send the faulty Waterproof case to the manufacturer for waterproof/ pressure testing to the specifications of the product as outlined by the manufacturer. The buyer will be required to be responsible for the repair fee if the test is passed and any cost of transport as required.

Special Note for 3rd party lenses

We will cover parts and labour costs for the repair of manufacturer defect(s) or production fault(s), which resulted in the product malfunctioning. Any problem(s) relating to front or back focus is/are not covered in the warranty. The use of third party lens is at user's own discretion. Budget Smartphones makes no guarantee to the quality and accuracy of the focus of third party lenses.

Special Note for Waterproof Cameras/ Casings / Bags

Damages due to impact, exceeding recommended depths, etc. would void the warranty. Please be advised that the warranty offered is strictly for the purchased item only. Budget Smartphones will not be held liable for any defects or damage on any other item(s) used in conjunction with this product.

Special Note for Waterproof Mobile Phones

The warranty does not cover defects or damage resulting from accident, misuse, abnormal use, abnormal conditions, improper storage, exposure to liquid, moisture, dampness, sand or dirt, neglect, or unusual physical, electrical or electromechanical stress. Budget Smartphones will not be held liable for any defects or damage on any other item(s) used in conjunction with this product.

  Special Note for Remote Control Toys

The warranty does not cover defects or damage resulting from below:

Crash or burning caused by non-manufacturing factors. Damage caused by operating the unit in electromagnetic interference environment (i.e. mining area, radio transmitting tower, high-voltage wire, substation etc.) Damage caused by operating the unit in a known environment with interference with the wireless devices (i.e. transmitter, video-link, Wi-Fi signals etc.) Damage caused by operating the unit with a weight greater than safe takeoff weight Damage caused by operating the unit with a low charged or defective battery.

Note: Products with manufacturer’s warranty will be shown on the product details page.

Budget Smartphones will also not be held liable for any defects or damage on any other item(s) used in conjunction with this product.

Period out of Budget Smartphones 12/24-month Standard Warranty

If you choose to return an item outside the warranty period to Budget Smartphones for any inspection or repair, you will be liable for the full return postage fee, inspection fee and the repair fee, or any other related charges that incurred.